Privacy Policy

1. Introduction

StaticSpy (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal data transparently and securely.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you:

• Visit our website
• Request a caravan valuation
• Buy or sell a caravan through us
• Contact us via phone, email, or online forms

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

StaticSpy is a UK-based business specialising in the buying, selling, and export of static caravans, lodges, and mobile homes.

For any privacy-related queries, you may contact us at:
📧 enquiries@staticspy.com
📞 0800 644 5000

3. What Personal Data We Collect

We may collect and process the following types of information:

A. Identity Information

• Full name
• Address
• Postcode
• Proof of ownership (when selling)

B. Contact Information

• Email address
• Phone number

C. Caravan Information

• Make, model, year, condition
• Photos
• Location details

D. Financial Information

• Bank account details (for seller payments only)
• Payment confirmation details

E. Technical Information

• IP address
• Browser type
• Website usage data (via cookies)

4. How We Use Your Information

We use your personal data to:

• Provide caravan valuations
• Process purchases and sales
• Arrange transport and export
• Communicate with you about enquiries
• Process payments
• Improve our website and services
• Comply with legal obligations

We do not sell your personal data to third parties.

5. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

• Contractual necessity: to fulfil sales or purchase agreements
• Legal obligation: for tax, accounting, or compliance purposes
• Legitimate interest: to operate and improve our business
• Consent: where you opt into marketing communications

You may withdraw consent at any time.

6. Marketing Communications

If you opt in, we may send updates about stock, promotions, or services.

You can unsubscribe at any time by:

• Clicking “unsubscribe” in emails
• Contacting us directly

We do not send unsolicited marketing communications.

7. Sharing Your Information

We may share your data with:

• Transport and logistics providers
• Payment processors
• Accountants or legal advisors
• IT service providers
• Government authorities (where legally required)

All third parties are required to handle your data securely and lawfully.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

• Secure servers
• Encrypted communications where applicable
• Restricted internal access

While we take reasonable steps to protect your data, no internet transmission is completely secure.

9. Data Retention

We retain personal data only for as long as necessary:

• Transaction records: typically 6 years (for tax/legal compliance)
• Valuation enquiries: up to 12 months
• Marketing data: until you unsubscribe

10. Your Rights Under UK GDPR

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request erasure (“right to be forgotten”)
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent at any time

To exercise your rights, contact us at enquiries@staticspy.com.

If you are unhappy with how we handle your data, you may complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

11. Cookies

Our website may use cookies to:

• Improve website functionality
• Analyse traffic and usage
• Enhance user experience

You can control cookie settings through your browser.

(You should also publish a separate Cookie Policy for full compliance.)

12. International Data Transfers

If caravans are exported outside the UK, limited data may be shared with overseas transport providers. We ensure appropriate safeguards are in place where required by law.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be published on this page with a revised effective date.

Continued use of our website constitutes acceptance of any changes.